Perguntas Frequentes

A Bolsa de Apostas é uma plataforma onde os clientes podem apostar no resultado de eventos, oferecendo e aceitando probabilidades diretamente a outros usuários. A Bolsa de Apostas oferece recursos parecidos com os de uma casa de apostas, com algumas exceções. Você pode comprar e vender o resultado, pode negociar em tempo real durante todo o evento e pode negociar com o objetivo de reduzir suas perdas ou obter lucro. Os operadores das casas de apostas geram receitas ao oferecer probabilidades um pouco menores para incluir a sua margem de lucro. Geralmente, as Bolsas Esportivas geram receita ao cobrar uma taxa de transação correspondente ao uso de sua plataforma pelos clientes, à facilitação das transações e à liquidação das apostas.

On the website, you will find our ‘Join Now’ button. Choose a username, password, enter your details, agree to T&C’s and then press submit. On verification of the same you shall get an account activation email and you can enjoy all the features of Mountbet.

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To update your personal information go to My Account> About you> Click Edit information.

If you want to customise your deposit limits, please contact our Customer Service Department at sales@mountbet.com for further assistance.

In order to fulfil all requirements for our verification process you will need to login to your account and click Submit KYC document tab and upload a copy of one document of each of the following categories:

Personal Identification – one photo ID from the following list:
– Passport
– Driving license
– National Identification card

Address Verification – one of the following:
– Utility Bill (less than 3 months old)
– Tax Bill (less than 3 months old)
– Copy of Bank Statement – (less than 3 months old)

If you have forgotten your log in details then click the forgot password/username link found on the top right hand corner of the website and follow instructions to retrieve your password and access your Mountbet account. If you are unable to retrieve your password, please contact us for assistance at support@mountbet.com

You can fund your Mountbet account using a wide range of payment methods including debit and credit cards, bank transfers, prepaid vouchers or e-wallet systems. For a full list of all payment methods and related information, please refer to our Payment Methods.

To make a deposit into your Mountbet account, please click ‘deposit funds’ located beneath your username or by clicking the drop down menu next to your username and choosing ‘Deposit’. You can then choose your preferred payment method and proceed with your deposit.

To withdraw funds from your account go to My Account > Withdraw Funds and proceed with the transaction.

Your account balance is displayed in the top right corner of the website. You can also view your account balance via ‘Account Statement’ by clicking on the drop down menu located next to your username.

At Mountbet, the security of your account and personal information is a top priority. Our security team is always looking for proven methods and new ideas to ensure that our security systems are world-class. Read our Privacy Policy and Security sections to find out about some of the initiatives we are already taking to help protect you online.

Mountbet has an experienced Fraud Prevention Team to combat any fraud (mainly related to stolen credit cards) and to identify any suspicious behaviour on the website. Crucially, every transaction on Mountbet is recorded and our teams use analytical tools to monitor betting activity. As part of our code of conduct, we make thorough “know your customer” checks on all our users, to verify their age, identity and that they are the rightful owner of the credit cards being used to fund their accounts. Mountbet will suspend accounts should the Fraud Prevention team have any concerns.